We aim to process returns within 48 hours of receipt. This estimate can vary though over busy periods such as Christmas, Ester.
Please securely package your item in a padded envelope or box depending on the size.
We would recommend returning a small/inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, phonethings.co.co.uk cannot be held responsible for any loss sustained.
If your item has been opened and unsealed this will not be eligible for return. Your item must be returned sealed (as new) in order for it to be accepted for a full refund.
This can be included however it is not required. We require all returns to include a completed returns form to help process them efficiently as possible.
We are able to accept handwritten forms as long as they include all specified information from each field displayed on the returns form.
24 Verbena Road
+44 (0) 121 476 6693
We understand that being home for a collection is not always possible, this is why we also offer the option to drop the item off at a local DPD pick up point and have the product returned to us. For more information on this, please contact customers services and they will be able to provide information and a return label for your nearest DPD station.
If your item is large and or/expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your account.
Due to the cost incurred in failed collections, if the item is not ready for collection or the courier receives no answer on the arranged date you will be required to return the item at your own expense
We offer collections via courier Monday-Friday (excluding bank holidays). We are unable to specify an exact time on the day, however, the collection will take place between 9am-5pm. Please contact customer support to arrange this.
* For unwanted items, there is a £10 collection charge for courier pickup
If you wish to change the date of your collection please contact customer support and this can be updated.
We would always advise retaining images of the item received, as they may be requested before a return is authorised.
Yes, this is available. Please request this when contacting customer support.
The item must be returned complete, including all the original contents and manufacturers packaging.
The total amount charged to card or PayPal will be fully refunded, with the membership points used being reverted back to your phonethings.co.co.uk account.