How long will it take to process my return?

We aim to process returns within 48 hours of receipt. This estimate can vary though over busy periods such as Christmas, Ester.

How should I package my item that I am returning?

Please securely package your item in a padded envelope or box depending on the size.

Which carrier should I use to return my item?

We would recommend returning a small/inexpensive item with Royal Mail via Recorded Delivery. If goods are not sent back to us by recorded delivery and/or in case the goods are lost or not received, phonethings.co.co.uk cannot be held responsible for any loss sustained.

My item is unwanted or incorrect but I have unsealed it?

If your item has been opened and unsealed this will not be eligible for return. Your item must be returned sealed (as new) in order for it to be accepted for a full refund.

Do I need to provide proof of purchase or an order receipt with my return?

This can be included however it is not required. We require all returns to include a completed returns form to help process them efficiently as possible.

I don’t have a printer, how do I include a return form with my return?

We are able to accept handwritten forms as long as they include all specified information from each field displayed on the returns form.

Which address should I return my item to? 
  • EFEMI LIMITED
    24 Verbena Road
    BIRMINGHAM
    B31 1NG

  • +44 (0) 121 476 6693

  • support@phonethings.co.co.uk

Collections from DPD pick up points

We understand that being home for a collection is not always possible, this is why we also offer the option to drop the item off at a local DPD pick up point and have the product returned to us. For more information on this, please contact customers services and they will be able to provide information and a return label for your nearest DPD station.

The item I wish to return is large and/or expensive, how should I return this?

If your item is large and or/expensive we can arrange a courier to collect this for you. Please contact us via phone or through the contact centre on your account.

A collection of my item has been arranged but I was unavailable or the item was not ready for collection?

Due to the cost incurred in failed collections, if the item is not ready for collection or the courier receives no answer on the arranged date you will be required to return the item at your own expense

When can my large and/or expensive item be collected?

We offer collections via courier Monday-Friday (excluding bank holidays). We are unable to specify an exact time on the day, however, the collection will take place between 9am-5pm. Please contact customer support to arrange this.

* For unwanted items, there is a £10 collection charge for courier pickup

Can I re-arrange a collection of my large and/or expensive item after booking?

If you wish to change the date of your collection please contact customer support and this can be updated.

Does my return need to include images?

We would always advise retaining images of the item received, as they may be requested before a return is authorised.

Can I get my large and/or expensive item collected from a different delivery address other than my billing address?

Yes, this is available. Please request this when contacting customer support.

Does my return have to include the manufacturer packaging and all original contents?

The item must be returned complete, including all the original contents and manufacturers packaging.

When making a payment I used membership points for the discount, will this affect my refund?

The total amount charged to card or PayPal will be fully refunded, with the membership points used being reverted back to your phonethings.co.co.uk account.

Copyright © 2018. EFEMI LIMITED|Reg number: 11146778|24 Verbena Road|BIRMINGHAM|B31 1NG|England|+44 (0) 121 476 6693|support@phonethings.co.uk.